Troubleshooting Your Enclosure
This section provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.
Loose Connections
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Be sure all power cords are securely connected.
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Be sure all cables are properly aligned and securely connected for all external and internal components.
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Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
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If a fixed cable tray is available for the System, be sure the cords and cables connected to the System are correctly routed through the tray.
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Be sure each device is properly seated.
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If a device has latches, be sure they are completely closed and locked.
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Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
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If problems continue to occur, remove and reinstall each device, check the connectors and sockets for bent pins or other damage. If the test fails, contact us or your sales provider. Contact Information.
Symptom information
Before troubleshooting a system problem, collect the following information:
- What events preceded the failure? After which steps does the problem occur?
- What has changed since the time the System was working?
- Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the System setup utility, if necessary?
- How long has the System exhibited problem symptoms?
- If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
- If connecting to Celestica's SC4200 storage controller, contact your provider and request access to read and run the Athena Gen2 Insight Diagnostics (see the document- <R3139-M0325-01Athena Gen2 BIOS User Manual>). Use the survey page to view the current configuration or to compare it to previous configurations.
- Refer to your hardware and software records for information.
- Refer to System LEDs and their statuses.
Prepare for System Diagnosis
Be sure the system is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the system documentation for required environmental conditions.
- Record any error messages displayed by the system.
- Remove all diskettes from the media drives.
- Power down the System and peripheral devices if you will be diagnosing the System offline. Always perform an orderly shutdown, if possible. This means you must: Exit any applications. Exit the operating system. Power down the System.
- Disconnect any peripheral devices not required for testing (any devices not necessary to power up the System).
- Collect all tools and utilities necessary to troubleshoot the problem.
- You must have the appropriate Health Drivers and Management Agents installed on the System.
Troubleshooting flow chart
To effectively troubleshoot an issue, Celestica recommends that you start with the first flow chart in this section, the "Start Diagnosis Flow Chart," and follow the appropriate diagnostic path. If the other flow charts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flow Chart." The General Diagnosis Flow Chart is a generic troubleshooting process for use when the issue is not system-specific or is not easily categorized into the other flow charts.
The available flow charts include:
Start Diagnosis Flow Chart
Use the following flow chart to start the diagnostic process.
General Diagnosis Flow Chart
The General diagnosis flow chart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flow charts do not fix the problem, use the following flow chart.