Support Program Definitions
As used in this Support Program Description, the following terms have the following meanings:
- Case
- Means a Customer Support Request opened in CSP.
- CSP
- Means Celestica's Customer Support Portal where Customer shall submit requests for assistance, access and download documents and software, and track the status of open support requests.
- Documentation
- Means technical documentation (where available) and other written collateral (such as Release Notes) made available by Celestica through CSP.
- Defect
- Means defects that materially impair the use or functionality of supported Software in a product or otherwise cause the product to no longer conform to its published technical specification.
- Enhancement
- Means a request to implement a new capability or a different behavior than what is intended or specified by Celestica.
- Hardware
- Means a Celestica Product or components purchased by Customer.
- Maintenance Release(s)
- Means incremental Software releases designed to address Defects found in prior releases and does not imply feature additions.
- Feature Release(s)
- Means regularly scheduled Software releases that include new features and fixes for defects found in previous releases.
- Software
- Means the machine-readable object code software programs embedded in the Hardware or licensed to the Customer by Celestica for use in association with the Hardware.
- Technical Support Services
- Means technical support and maintenance services provided by Celestica or any of its affiliates under the terms and conditions of Celestica's Support Services agreement.
- Workaround(s)
- Means a temporary resolution of a Defect, restoring the functionality of the affected product until a permanent solution is released as a patch or Maintenance Release.