Celestica will provide purchased Technical Support Services to Customer with respect to Hardware and Software, provided that Customer must be using the version of Software then supported by Celestica.

Technical Support Services include issue resolution support, short-term Workaround patches, related Maintenance Releases where necessary, and Feature Releases for the duration of the purchased service period.

Celestica shall provide Technical Support Services for unmodified Software only. Issues related to customer modification of Software are not supported.

Celestica reserves the right to determine how issues are resolved, which may require some accommodation or modification to the Customer environment, usage or applications.

Issues raised by the Customer that are outside of Celestica's then-supported and qualified features of Software are deemed Enhancements and "Feature Requests". Celestica will assess Feature Requests but reserves the right to decline Feature Requests at its sole discretion.

All correspondence to Celestica technical support must be through the official Celestica technical support portal located at https://customersupport.celestica.com/csm. The Customer also has the option to call Celestica technical support directly using the 800 number published on Celestica's support portal. Celestica assumes no obligation to respond to any correspondence outside of these official communication channels.