End of Life Policy
Scope
The purpose of this End of Life (EOL) policy is to document the guidelines and definitions for the Lifecycle Management of Celestica hardware and software.
End of Life Milestones
Celestica will post an End-of-Life (EOL) announcement on the Celestica website at least 6 months before the End of Sale (EOS) date.
- Last Time Buy (LTB): Customers may place orders for the product up to the EOS date.
- Last Time Buy orders are subject to availability.
- Customers may purchase technical support contracts for up to 36 months on any LTB orders.
End of Engineering (EOE) date will be up to 36 months from End of Sale (EOS) date.
- Bug fixes/maintenance releases will be up to 18 months from EOS date.
- Security vulnerability updates will be up to 36 months from EOS date.
End of Support Services (EOSS) will be up to 36 months from End of Sale (EOS) date.
Definitions
- Generally Available (GA):
- Hardware and software is officially released by Celestica.
- End of Life (EOL):
- The product has reached the end of its lifecycle and will be discontinued.
- Last Time Buy (LTB):
- LTB is the last date that a customer can place an order for a product that has been announced as End of Life.
- End of Sale (EOS):
- This is the official date when Celestica stops selling a particular product.
- End of Engineering Date (EOE):
- The date after which Celestica no longer provides engineering level support (i.e., bug fixes, maintenance releases, and/or critical security vulnerability updates) for the affected Celestica product provided they maintain an active signed Celestica service contract or Celestica purchased extended warranty.
- End of Support Services (EOSS):
- The last date to receive technical support services. This is the last date customers are eligible to receive hardware support, including RMA's and Advance Exchange, provided they maintain an active signed Celestica service contract or Celestica purchased extended warranty. Celestica will not provide any further hardware, firmware, nor software support services after this date.
Notification Timeline
Notification of End of Life (EOL) will be given at least 6 months in advance of End of Sale (EOS) date.
Please refer to the End of Life Milestones for additional timelines.