<body id="reference-8941--en"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1" id="ariaid-title1">Service Fee</h1><div class="body refbody"><p class="shortdesc"></p><section class="section"><h2 class="title sectiontitle" id="service-fee-0">Service Fee</h2>
            
            <p class="p">The Customer agrees to pay a support service fee based on the number of platforms supported, service level selected, and duration of the service period. Fees are invoiced by Celestica for the service period prior to the commencement of the applicable service period.</p>
        </section></div></article></main></body>

Customer Issue Reporting

Support

Support Response Times

Service Fee

<body id="topic-8515--en"><main role="main"><article role="article" aria-labelledby="ariaid-title1"><h1 class="title topictitle1 hide-footer-title" id="ariaid-title1">Footer Section</h1><div class="body footer-container"><p class="shortdesc"></p><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="1-0">1</h2>
            <a class="xref j-external-link" href="https://www.celestica.com/" target="_blank"><img class="image" src="https://celestica.deploy.heretto.com/v4/deployments/rhIV0vKQraQCNaGCa7ry/object/d065afc0-b545-11ee-a729-0242608b770e?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImNlbGVzdGljYSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkMDY1YWZjMC1iNTQ1LTExZWUtYTcyOS0wMjQyNjA4Yjc3MGUiLCJleHAiOjE3NjY0MDk5NjgsImp0aSI6IjgxMTUxMGY1YjlkNDQ2OWI5N2EwNDllMzlhNjczZDQ4IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiVEpqdTlZa3dpNEl0RDd2ZlpGS1IifQ.Up6Vm2MGm_P88q5LV-D5zXP1V78fAlbaLUgjk_uJcK0"></a>
        </section><section class="section footer-item footer-links"><h2 class="title sectiontitle" id="2-0">2</h2>
            
            <div class="div child">
                <p class="p"><a class="xref j-external-link" href="https://www.celestica.com/careers/working-at-celestica" target="_blank">Careers</a></p>
                <p class="p"><a class="xref j-external-link" href="https://www.celestica.com/contact-us" target="_blank">Contact Us</a></p>
                <p class="p"><a class="xref j-external-link" href="https://servicenow.celestica.com/" target="_blank">Support</a></p>
                <p class="p"><a class="xref j-external-link" href="https://www.celestica.com/" target="_blank">Celestica</a></p>
                <p class="p social-links"> <a class="xref j-external-link" href="https://www.facebook.com/CelesticaInc" target="_blank"><img class="image" src="https://celestica.deploy.heretto.com/v4/deployments/rhIV0vKQraQCNaGCa7ry/object/d0705e20-b545-11ee-a729-0242608b770e?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImNlbGVzdGljYSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkMDcwNWUyMC1iNTQ1LTExZWUtYTcyOS0wMjQyNjA4Yjc3MGUiLCJleHAiOjE3NjY0MDk5NjgsImp0aSI6IjRlZmYwNTRjMmNjZDQ0YWQ4OWQwOGM2MjQ0NjA5Yzc5IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiVEpqdTlZa3dpNEl0RDd2ZlpGS1IifQ.iHjsg0H59hIL6s3rv8ydIEvJEnP1WC_FV88pBye4emc"></a> <a class="xref j-external-link" href="https://twitter.com/celestica_inc" target="_blank"><img class="image" src="https://celestica.deploy.heretto.com/v4/deployments/rhIV0vKQraQCNaGCa7ry/object/d07a4930-b545-11ee-a729-0242608b770e?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImNlbGVzdGljYSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkMDdhNDkzMC1iNTQ1LTExZWUtYTcyOS0wMjQyNjA4Yjc3MGUiLCJleHAiOjE3NjY0MDk5NjgsImp0aSI6ImM1NGRkMDM2NjhlNDQ1YmNiNzQ5MWNjYTdlOWU3ZmI2IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiVEpqdTlZa3dpNEl0RDd2ZlpGS1IifQ.hde2jjpCZmq0_jyUDr-z1B3ALQ_75G3BeopdRvAprO8"></a> <a class="xref j-external-link" href="https://www.linkedin.com/company/celestica" target="_blank"><img class="image" src="https://celestica.deploy.heretto.com/v4/deployments/rhIV0vKQraQCNaGCa7ry/object/d081c340-b545-11ee-a729-0242608b770e?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJodHRwczovL2pvcnNlay5jb20vZXpkX29yZ2FuaXphdGlvbiI6ImNlbGVzdGljYSIsImh0dHBzOi8vam9yc2VrLmNvbS9lemQvb2JqZWN0X3V1aWQiOiJkMDgxYzM0MC1iNTQ1LTExZWUtYTcyOS0wMjQyNjA4Yjc3MGUiLCJleHAiOjE3NjY0MDk5NjgsImp0aSI6ImNjNmZkYjU4MTkwNTRhNDRiYzFiYTRiZjZlY2VlZTU3IiwiaHR0cHM6Ly9qb3JzZWsuY29tL2V6ZF9maWxlc2V0IjoiVEpqdTlZa3dpNEl0RDd2ZlpGS1IifQ.lp8FnJLhxA07ty3gEGbJWrQip71CsXLwrLGAZ53Iz-0"></a>
                </p>
            </div>
            <div class="div child"> <a class="xref j-external-link" href="https://www.celestica.com/uploadedFiles/Site/About_Us/Corporate_Governance/Compliance_and_Ethics/Business_Conduct_Governance_List/Privacy%20Policy.pdf" target="_blank">Privacy Notice</a> <a class="xref j-external-link" href="https://www.celestica.com/uploadedFiles/Master/Legal%20Notice%20and%20Terms%20of%20Use.pdf" target="_blank">Legal Notices</a> <a class="xref j-external-link" href="https://www.celestica.com/uploadedFiles/Master/slavery_and_human_trafficking_statement.pdf" target="_blank">Anti-Trafficking</a>
            </div>
        </section><section class="section footer-item footer-bottom">
            <p class="p"><a class="xref j-external-link" href="https://www.celestica.com/" target="_blank">Privacy and cookie policy</a></p>
            <p class="p">© 2023 Celestica</p>
        </section></div></article></main></body>

Celestica Documentation Portal

Celestica Documentation Portal

Find your product documents here

Service Fee

Service Fee

Footer Section

1

2